Lighting Console Repair

After wrestling since Christmas to convince Admin to purchase a new, easy to use lighting console for our Main Worship Service, I had to send it back to the factory earlier this week.  

We went with a Full-Size ETC Congo because of the ease of use, and because ETC is one of the best companies to work with.  They were the first to build a console that will handle conventional and moving lights all in one package.  Though I loved the older Express and Emphasis systems, this was a huge leap for the entire industry.  

To show you how great they are with service...

I called Customer Support as soon as I could not get the console up and running and got a Return Authorization in about 5 minutes, boxed the console up and drove it over to our local Barbizon Office and they sent it right over to the factory after getting all of our play files off of the hard drive.  The whole process took 20 minutes.   A few hours later Barbizon calls me to say that our replacement CongoJR is being overnighted to us and will arrive in the morning. 

I came in the next day and loaded the show filed off of my thumb drive and was ready to get back to programming in 5 minutes.  

I've said it before...you don't just buy a product because it's good, but because you know a company will take care of you.  Having someone jump when you need help is a huge amount of security in the entertainment industry.  

Thanks ETC.